Assistant Service Manager

Oak-land Ford Lincoln is a proud member of the AutoIQ Dealership Network comprised of 17 automotive dealerships throughout Central & Southern Ontario. We are ambitious, innovative and forward-thinking and we strongly believe that our people are our greatest asset. As lifelong students of our craft, we pursue improvement at every turn. We do not settle for “Best” because our quest to improve and grow doesn’t have a finish line.

Our ideal candidates are excellent communicators, love working directly with both customers & co-workers, are business-people and people-people. The best candidates will understand that customers have a choice in where they purchase and service their vehicles and will work hard to ensure that we provide an unparalleled experience to show our customers real value for their hard-earned money.

We are currently seeking an Assistant Service Manager to join our leadership team of customer driven professionals within our fast-paced, high volume and process driven dealership.

What you bring to the role:

Reporting to the Service Manager, the Assistant Service Manager will understand that the timeliness, efficiency & accuracy of our service department is paramount to our success and will work hard to ensure that these departments perform to a very high standard.

Our leaders understand that the best team will provide the best service and as such, make attracting and retaining talent a top priority because it is critical to our success. Fostering a team of happy, empowered and engaged individuals is a key priority for the Assistant Service Manager.

Proactive self-starter with a desire for accountability
Positive and collaborative who operates with the highest of integrity
Process driven with impeccable organization and prioritization abilities
Proven ability to excel and multi-task in a fast-paced environment
Progressive recent management experience in an Automotive Dealership
Energized by challenges; driven to improve efficiencies and build cohesive teams
People leader with proven success in driving sales, building customer relationships and improving process
Team-player willing to assist the team in the day-to-day operations
Establish excellent “One Dealership” relationships with other departments to help deliver on our customer promise
Key accountabilities include:

Greeting guests as the arrive at the dealership
Lead the service team on collaborative processes and customer situations.
Monitor and track all service sales and repair orders.
Review appointment or reason for visit in a friendly and courteous manner
Protecting the dealerships liability by reporting damage to the vehicle on your walk around report prior to the customer leaving the dealership
Have a very strong understanding of warranties, liabilities, and manufacturer expectations in regard to these
Responsible for assisting customers’ needs as well as advising services to keep their vehicles running in top shape.
Working side by side with desk management to create repair orders for the vehicles.
Determine the safety and inspection aspects of the vehicle and make sure all used cars pass.
Why we’re Awesome:

Operating partner infrastructure – we provide opportunities for advancement all the way up to ownership in the business
Training & Development – We believe in and are committed to training our people for success
Shared Core Values and Operating Principles across our dealership network
Commitment to an exceptional employee experience
Full benefit programs & competitive compensation plans
Collaborative work environment & group support
Qualified applicants are invited to apply with resume and cover letter to jwerstroh@oak-land.com.

Job Type: Full-time

Experience:

Service Advisory: 1 year (Preferred)