Federal & Provincial Financial Relief FAQS

If I am unable to pay my rent will I be evicted?

NO. Ontario Premier Doug Ford’s Progressive Conservative government has said no new eviction orders will be issued until further notice amid the COVID-19 pandemic. Landlords are encouraging tenants to reach out to them directly to discuss options.

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What do I do about my mortgage payments, loan payments and credit card payments?

Bank of Montreal, CIBC, National Bank of Canada, RBC Royal Bank, Scotiabank and TD Bank have stated that extensiond and/or deferrals will be granted on a case-by-case basis to assist those disrupted by the COVID-19 pandemic. The banks will defer mortgage, loan and credit card payments for up to 6 months. Other lenders have been advised by the Canadian governement to do the same. Each customer must contact their lender to review their case.

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How do I reach my bank to discuss my situation?

Bank of Montreal 1 (877) 225-5266

Scotiabank 1 (800) 472-6842

TD 1 (866) 222-3456

RBC 1 (800) 769-2511

National Bank 1 (888) 835-6281

Can I get groceries and necessities delivered to my home?

Yes. Many stores deliver products via Instacart. There is a delivery fee of $3.99 or you can choose a subscription and avoid the delivery fee. Zehrs, Walmart, Shoppers, Loblaws and M&M foods are currently available on the site.

Money is tight and I need food. Where can I go?

Your local food bank is open. Find a FoodBank in your area. 

What is the province doing to help with my Hydro bill?

The Ford government will temporarily end time of use electricity rates and move all consumers onto what was the lowest rate as more people are forced home during the day due to the COVID-19 pandemic.

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Will my hydro and/or gas be cut off if I do not pay the bill(s)?
Your Hydro and Gas cannot be disconnected. The Ontario Energy Board has extended the current ban on electricity disconnection for households and small businesses that fail to pay their utility bills to July 31. It will be reassesed at that time. Get More Information
I have limited data with Bell/Rogers. I need to stay in touch and do not want to pay for more data.

Bell and Rogers removed data usage caps for customers on limited home internet plans until May 31.

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How are the phone/internet providers helping us with our bills?

Phone companies are offering reduced rate plans. You must call your own provider for more details. For existing customers, they are looking at each situation on a case by case basis.

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How do I reach my cell provider?

Rogers 1-888-Rogers & Fido 1 (888) 481-3436

Bell Canada 1 (866) 301-1942

Telus: 1-866-558-2273 or *611 on your TELUS mobile phone

Can I defer my house or vehicle insurance?

There is no clear answer for this question. You are encouraged to contact your provider as they are making the decision on a case by case basis.

Will my Canada Child Benefit credit be affected?

The Government is proposing to increase the maximum annual CCB payment amounts, only for the 2019-20 benefit year, by $300 per child.

The overall increase for families receiving CCB will be approximately $550 on average; these families will receive an extra $300 per child as part of their May payment.

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I may owe money for my Income Tax. Has that deadline changed?

Yes. The deadline to file your income tax and benefit return will be deferred until June 1, 2020.
The deadline to pay any balance due for your individual income tax and benefit return for 2019 has been extended from April 30, 2020, to September 1, 2020. This means you will not be assessed any penalties or interest if your balance due is paid by September 1, 2020.

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What is happening with my municipal bills like propery tax and water bills?

Most municipalities are waiving late fees and City-imposed non-sufficient funds (NSF) charges for tax bills for a period of time. Most have indicated they will not cut off any service for a specified time period (like water). Click on the link for your municipality for more details.

Sault Ste. Marie




St. Thomas


St Catharines